FREQUENTLY ASKED QUESTIONS
Registration
Q: Why don't I receive invoices and notifications from the WI Skyward User Group?
A: The main reason people don't receive their invoices and/or other emails is that at some point, you opted out of receiving communications from us or your district's/company's firewall is blocking the emails and making your account flagged as opted out. To resolve this issue, reach out to your IT team to have the firewall issue resolved. In addition, ask your IT team to whitelist Cvent's IP addresses and domains. Refer to articles below:
Once resolved, contact us at contact@wiskywardusergroup.org to change the opt-out setting. Once changed, you will be able to access your registration, etc by going to the Already Registered link on the main page and following the prompts.
Q: I am unable to attend the conference. Can someone come in my place?
A: Yes, you can switch the attendee at any time by modifying your registration or contacting us via contact@wiskywardusergroup.org with your name, and the new attendee's registration information.
Q: Can I receive a refund if I am unable to make it to the conference?
A: If you cancel your registration via Cvent or via email to contact@wiskywardusergroup.org, we will refund registration fees up until 10 days prior to the conference. After this time, we are unable to provide a refund and any remaining amount due will need to be paid.
Q: Where should I send my registration fee check to?
A: Print the order summary/invoice and submit with payment by the final day of the conference to:
Wisconsin Skyward User Group, N7570 N Odeen Rd, Black River Falls, WI 54615
Do not send payments to Skyward. The WI Skyward User Group, Inc., which organizes the conferences, is a separate organization from Skyward, Inc.
Q: Can I register for another staff member in our district?
A: Yes, click on Add Additional Attendee on the summary page. It will take you through the process to register another attendee. However, since invoices are unique to each registrant, the additional attendee(s) will need to print their own invoice using their own confirmation number in their email.
Q: How do I modify my registration?
A: Click “Already Registered” at the top right corner of your screen next to Register Now. Enter first name, last name, and email address you used to register. You’ll receive a verification code to access login. Once logged in, select ‘Modify’ from the top navigation Make modification as necessary. Click the ‘Next’ button at the bottom of each page to proceed. Once you have made all modifications, select ‘Finish’ from the Summary page.
Q: I can't locate my registration confirmation email?
A: Click “Already registered” at the top right corner of your screen. Click the link to have your Confirmation Number resent.
Q: What is the cost to attend?
A: Conference passes and pricing information can be found on our pricing page .
Q: Where can I find a W-9?
A: Our W-9 can be found here.
Q: If my lodging is canceled, will my registration get canceled too?
A: No, canceling your lodging will not automatically cancel your registration in Cvent. You will need to cancel your event registration in Cvent.
Q: Will my lodging be canceled, when I cancel my conference registration?
A: No, cancelling your event registration will not automatically cancel your lodging reservation. However, you should be prompted to cancel or modify your booking during the registration cancelation process.
Q: What are the event registration terms and conditions?
A: You can view and accept the event terms and conditions on the final page of registration. They can also be found here.
Lodging
Q: How do I book my hotel room?
A: After you register for the conference, you will receive a confirmation email with a link to book your room in Passkey by Cvent. You can also book your room from the registration confirmation page. Please note: Passkey by Cvent is the only way to book a hotel room within our block.
Q: Will the Sands building registration desk be open for check-in on Sunday?
A: We have requested that the Sands building be open for check-in on Sunday. However, the Kalahari may not have enough staff to cover it. The Kalahari appreciates your understanding!
Q: Is there a way to get the special group rate after the deadline?
A: No, the group rate is guaranteed only through the deadline or until the rooms are sold out, whichever comes first. We recommend registering and booking your room as soon as conference registration opens to ensure you get your desired room/rate.
Q: How can I be sure that my district's tax-exempt status is applied to my account?
A: Per policy, the Kalahari Resort does not accept completed Letters of Authorization forms, Tax Exemption forms, nor Purchase Orders to be submitted at the hotel check-in. These forms should be submitted no later than 7 days in advanced to dellscallcenterfax@kalahariresorts.com or fax them to (608) 254-6116. Failure to follow this procedure may result in full room and tax charges to the attendees on their personal cards.
Q: Is the Kalahari a cashless resort?
A: Yes! The Kalahari has gone cashless. In order to provide a smoother and safer transaction for guests and associates, the Kalahari is cashless, with the exception of bar tips. They accept credit and mobile payments (Apple/Google Pay) as well as room charges through your RFID wristband. Should you arrive on the property with only cash, kiosks are available to exchange your dollars for a Mastercard gift card that can be used anywhere Mastercard is accepted.
Q: What is the $100 incidental charge at Kalahari?
A: After presenting the credit card used to make your reservation, the front desk will require this $100 authorization upon arrival. This allows for convenient room charging throughout the resort, at the waterpark, restaurants, the spa, and all retail areas.
Q: If my lodging is canceled, will my registration get canceled too?
A: No, canceling your lodging will not automatically cancel your registration in Cvent. You will need to cancel your event registration via Cvent.
Q: Will my lodging be canceled, when I cancel my conference registration?
A: No, cancelling your event registration will not automatically cancel your lodging reservation. However, you will be prompted to cancel or modify your booking during the registration cancelation process.
Q: Who do I contact if I have lodging questions?
A: See https://www.kalahariresorts.com/wisconsin/help/faq/, which describes the Kalahari policies in full detail, and contact the Kalahari if your question cannot be answered. The committee cannot assist with reservations or lodging issues.
Conference
Q: Will printed agendas and maps be available at the conference?
A: No, printed agendas and maps are not available at the conference. All materials will be available on our attendee hub and mobile app. You can print the agenda from our website here prior to the conference however, we suggest waiting until a week prior to the conference, so locations are shown. Maps are available on the Kalahari website at https://www.kalahariresorts.com/wisconsin/more-info/helpful-maps/
Q: Will conference presentations be available?
A: Committee and outside presenter's presentations can be found on our website on the Resource tab. Skyward's presentations can be found in SkyDoc.
Q: Will devices be available to use during the conference?
A: No, attendees should bring their own devices to use during the conference.
Q: Does the Kalahari have a password-protected Wi-Fi network?
A: We use the guest network during the conference. Therefore, depending on your set-up, remote access devices may not be accessible.
Q: Are computer and cell phone charges available?
A: There are no charging centers in the immediate area of the conference. However, there are charging centers in the Africa Ballroom Foyer and electrical outlets throughout the area.
Q: I didn't sign up for meals or hospitality. Can I still eat?
A: We must adhere to the counts that we provide to the Kalahari at the time of the registration deadline so that those that did sign up can enjoy their meals and time. If you missed the deadline, please contact our Kalahari Liaison or go to the registration booth at the beginning of the conference to see if it is possible to add a meal.
Q: Are snacks provided throughout the day?
A: There are drink breaks in the morning on Monday & Tuesday and in the afternoon on Monday. However, snacks are not provided during this time.
Q: I have food restrictions. What food will be served?
A: The menu can be found here. Be sure to list your restrictions during the registration process so that we can order a special meal for you, if necessary.
Q: Can I change my lunch period?
A: No, to avoid long lines and running out of food, all attendees should eat during their registered lunch period.
Q: Can my family join me for breakfast?
A: No, only those with a conference name badge can participate in meals, drink breaks and hospitality.
Q: What is included during hospitality?
A: Hospitality includes appetizers, two free drink tickets (good for domestic, craft & imported beer, resort brand liquor, house wine, soda and water - other drinks may be purchased separately), music entertainment, and door prizes. You must be present to win! You must wear your name badge to enter!
Q: Can I bring a guest to hospitality?
A: No, additional guests will not be allowed.
Q: Can I take my food or drink to my hotel room?
A: No, all food must be consumed in the conference center.
Mobile App
Q: I did not receive a verification code. How do I get into the event?
A: Once you request a verification code, we’ll send it via text and email, so be sure to check both. This process usually takes less than 30 seconds. If you still haven’t received your verification code, try clicking “Didn't receive a code? Try again” link on the login page. If you still do not receive the code, please contact the Cvent Coordinator at dralis@easttroy.k12.wi.us.
Q: Will printed agendas and maps be available at the conference?
A: No, printed agendas and maps are not available at the conference. All materials will be available on our attendee hub and mobile app. You can print the agenda from our website here prior to the conference however, we suggest waiting until a week prior to the conference, so locations are shown. Maps are available on the Kalahari website at https://www.kalahariresorts.com/wisconsin/more-info/helpful-maps/
General Questions
Q: I have a question that is not listed. Should I submit a service call to Skyward?
A: No, the WI Skyward User Group, Inc., which organizes the conferences, is a separate organization from Skyward, Inc. Email contact@wiskywardusergroup.org or any committee member if you have any questions.
Q: What COVID safety protocols are in place?
A: We are following the guidelines provided by the Kalahari.
Q: I lost something during the conference?
A: Contact the Kalahari directly for any items lost or found during the conference.